Corona Flight Cancellation: The Complete Guide on How to Secure a Refund

Recently, the Coronavirus has spread throughout the world, and one of the effects of its outbreak has befallen an increasing number of Americans who are being denied their airfare refunds, observed the Department of Transportation. 

“The Department has received a high volume of complaints on air travel matters related to the COVID-19 public health emergency,” a DOT spokesperson told The Washington Post in an email. “Many of these complaints concern lack of refunds, assessment of change fees, and inability to reach an airline representative.”

Prior to the Coronavirus outbreak, DOT had made it compulsory for every airline to refund the ticket holder with cash for the airfare if the flight is canceled by the airline itself. If a traveler cancels the ticket, the airline is not liable for a refund.

Nevertheless, as people were asked to stay at home and all non-essential travel was banned, airlines stopped following this rule by DOT, as per the complaints received by the agency, tweets from customers, and industry insiders.

DOT enforced its regulation by issuing a notice on Friday. The notice said that even during this pandemic, American and foreign airlines must give customers a cash refund if a flight to, within, or from the United States is canceled or has major changes in schedule.
People who are still struggling for a refund, industry experts gave us their advice:

Call the airlines

Customers who were denied their refund earlier may have a different result when calling back the airlines after DOT’s notice.

“Everybody should be able to get their cash refunds,” says Charles Leocha, the president and co-founder of the advocacy group Travelers United. “They paid for something. They’re not getting it. It’s basic American law.”

Travelers who were provided with flight credits for cancellation and would like a refund with cash instead, airlines are supposed to honor that request as well.

“In that [DOT] memo, they said at the end that the airlines should now contact everyone whose arm they twisted into taking credit and inform them that they have their choice,” Leocha says. “They can now get cash back, or they can leave the credit in place.”

Call the airline again

“First, politely say, ‘Thank you, appreciate your time.’ Hang up. Call again,” says Scott Keyes, founder of Scott’s Cheap Flights. “The reason why is that airline agents have a lot of discretion about which refunds they process. So oftentimes, it’s not as though there’s a blanket policy, and you’ll never get one agent to treat you differently than another.”

According to Keyes, if a customer fails to get a refund from one agent, they can try thousands of other agents and change their minds. “I can’t tell you the number of times, and I’ve been told no on the first call, no on the second call, then yes on the third call,” he says.

Make sure you are polite when calling the airlines. This is a stressful time for everyone, and being courteous will only help you in your accord.
“I would always be very nice because if you’re a jerk, they put a note in your record,” Leocha says.

Contact your credit card company

Keyes says that credit card companies are your last resort. This is the reason why credit card companies offer card protection services.

“Every credit card and the bank has a process where you can dispute a charge if you’ve paid for something and you didn’t receive that service,” Keyes says. “So if you paid for a flight and the airline canceled the flight, they are not allowed to hold your money hostage.”

However, according to Keyes, this process can be more of a bureaucracy hassle than going to the airlines for a refund.

File a complaint with the DOT

Report your issues directly with the DOT through their website.

“The Department maintains an aviation consumer protection website that provides useful information about passenger rights, including issues related to flight delays, cancellations, and refunds,” the DOT spokesperson said. “The website also has an online complaint form so that air travelers can quickly and easily file a complaint with the Department.”

Leocha and Keyes both recommend filing a complaint with the DOT.
“The fact that the Department of Transportation put out the directive they did on Friday, I think, is directly attributable to the hundreds or thousands of complaints that people were filing because the airlines were behaving so poorly,” Keyes says.

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RealID Travel and Flying Requirements in Massachusetts are about to Change

The Massachusetts government is changing the ID required to travel to and from the state. Starting from October 1, 2020, you will be required to present a REAL ID or a passport to fly within the United States or enter federal buildings. 

Whether you are getting new IDs or renewing your existing credentials, you will have to choose between the standard driver’s license or a REAL ID. The cost to obtain a REAL ID or a standard driver’s license is the same.

A standard driver’s license is a valid identification card which can be renewed online without going to the RMV. The card has “NOT FOR FEDERAL ID” displayed on the front. It can not be used as a valid form of Federal ID and will not be an acceptable form of identification to board flights after October 1, 2020.

A REAL ID can also be used as a valid identification card. It requires an in-person visit for renewal and is a valid form of Federal ID. This card has a star displayed on the front to indicate that it is federally compliant.

To save time on your application, you can start any driver’s license or ID transaction online. At the end of your application, you will get a summary and a list of documents you will need to bring to the service center. The RMV’s online center will inform you of the documents required for you to complete your application, help you check your eligibility, and save your time by concluding the application on one successful trip. 

Once you have decided if you want a REAL ID or a standard driver’s license, you will have to get the right documents together. You will have to prove your US citizenship or lawful presence, Social security number, and your Massachusetts residency. 

For US citizens, a valid, unexpired US passport is sufficient proof of lawful presence. For permanent residents, a valid permanent resident card (green card) is enough. Non-US citizens would be needed to produce correct, valid immigration documents along with proof that they have been granted a legal stay in the US for at least 12 months.

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Boston Car Service Rates slashed for Winter 2020

For the convenience of our travelers and to counter the slowdown of winter. has slashed taxi fares and Boston airport car service rates till Feb 2020. Please use this opportunity to book your rides in advance.  Additionally, we have also reduced the Child Seat price from $10 to $5 for infant and toddlers’ car seats.  Booster seats are now available for just $1

boston airport car service with child seat

We have always given maximum priority for our baby guests and considered their safety and comfort our first priority. Refer to Boston baby car seat rules on our website here. With lower child seat fees the overall price of booking now comes down by $8 to $25 for regular bookings within 20 miles.
We have also started car services to New Hampshire recently. Boston Airport Express covers Nashua, Manchester, and Concord in NH and offers long-distance rides and airport pick up and drop service from Boston Logan International Airport.
car services to new hamsphire

4 Reasons Why to Use Limo and Car Services Through the Winter

Winters aren’t enjoyable, especially when it’s bitterly cold, with temperatures plummeting and snow and frost spotted everywhere. Driving in such conditions is dangerous, resulting in serious accidents. Trying to brave the extreme weather in Boston by pressing on your own is a big mistake, and we recommend you steer away from that idea. But that doesn’t mean you’ll be confined to your home and stop your business operations. You can’t stop your business, and neither your corporate travels.

Regardless of weather conditions, there will always be another meeting, another presentation, and another appointment. You’ll have to work full-time at the office, and the roads will be wet and slippery. So, what’s the solution? How can you make your winter driving woes a little more manageable? Perhaps now is the time to hire a chauffeured car for all your logan transportation needs in the freezing winters.

first snowstorm of 2019

Why You Should Avoid Dangerous Driving Conditions

Snow makes driving challenging and dangerous. Winter snows reduce visibility, and the roads get covered with ice. There are often accidents in the winters on the way, slowing you down, which may make you angry and frustrated. Hiring a chauffeured driver will undoubtedly make your road travels less frustrating, and you can be on time for work. Chauffeured limousine and car service drivers are trained to drive in inclement weather, and they can navigate better and drive safely despite the adverse weather conditions. Besides, they’re also better experienced in finding the quickest route to get you from point A to point B. Eventually, you’ll feel less stressed about having to focus on navigating a precarious road, stay relaxed, and focus on your working on your presentation.

1. Icy and Slushy Roads

If you have a tight schedule getting from point A to point B can be difficult unless you’re wise enough to book a chauffeured limo or car service. This way, you don’t have to worry about the problems of driving in icy or snowy conditions. Besides, you don’t have to think about driving carefully and responsibly. Limo drivers are professionals and trained to drive in inclement weather. So hire a chauffeured limousines and cars can focus on your big meeting or your date with your special someone.

2. No Waiting Outside

Winters can be harsh. It’s cold and wet, and waiting outside for the valet to bring your car to you, or walking to your car in the parking lot doesn’t make a lot of sense. What if someone brings the vehicle or a limo to you, and you hop right it? Just let your chauffeur know the time to pick you up, and you’re good to go.  A professional driver will provide you his/her number and you can call or send a quick text straight away informing them you’re ready, some companies even have mobile apps so you can track your ride in real-time. No hassle involved.

Furthermore, you’re less exposed to the elements. It may seem trivial at first, but know this, you won’t like to get your hand all wet and cold in the icy, rainy weather when opening your car. Instead, you would prefer having your chauffeur do that for you. A trained, professional limo or car chauffeur will happily greet you, open your door, put your luggage, briefcases, or bags inside the car or the trunk, so that you don’t have to suffer through it.

3. Chauffeured Limousines and Cars Are More Reliable

The regular cars have a lot of problems in the winter. You’ve to clean them, unstuck frozen doors, ice-covered windshields, and deal with a whole bunch of other problems. Why not have someone do all the prepping of the car for travel? A quality chauffeur makes sure that his/her vehicle is in optimal working condition before picking up clients and takes care of every small detail. 

4. The Car is Already Warm

This one is no brainer. One of the best perks of hiring chauffeured limousines and cars for transportation is not having to wait for the vehicle to heat up. After all, there’s nothing more annoying than getting inside a cold car. Your driver has already warmed the insides of the car when he arrives to take you to work or somewhere else. You don’t have to wait for your car heater to start working or wait for the windshield to defrost. By the time your limo or car arrives, everything to be ready for you to stretch out and enjoy your commute.

A ‘Beary’ Merry Christmas 2019

Boston Airport Express wishes you a Merry Christmas and Happy Holidays. This Christmas, if you are looking forward to spending quality time with your family by heading to someplace, our car service is available at your disposal. Just go to our website and choose the car according to your needs and select the date you want to travel. We will be there at your given time on your given address. Booking with Boston Airport Express Services will ensure that you are getting the maximum comfort and safety throughout the journey.

christmas celebration in 2019 get 10% off on car services

We comprise a fleet of well-kept cars with professional and expert drivers behind the wheels to ensure your safety and ease. Moreover, we are offering flat 10% off on all our car services, The offer will continue to be implemented at the end of December as well as the new year. We also offer amenities such as water bottle, WiFi, child support seats, and extra-luggage facilities according to the Boston law. 


First Snowstorm of 2019

Boston has received first heavy snowfall just after Thanksgiving 2019. Further snowstorms are expected to bring more snow so regular you may find it hard to get taxis 24×7 in Boston Area this week. Boston Airport Express tries to reach people with prior bookings during heavy snow, but if the weather is too harsh and does not permit driving we might have to cancel a booking as the last resort. Here are some pics from last night’s snowfall in Cambridge MA.

first snowstorm of 2019
Since Airport Car Service in Boston is our primary offering, we advise our customers to keep 1-2 hours extra in hand and leave for the airport much ahead of time. You can reschedule your bookings with us accordingly. We keep monitoring the weather and reach for service as soon as the roads are clear. We appreciate your support and understanding of the weather conditions and how it affects the taxi business. 
Thank You
Boston Airport Express Management

Gear up for Two Biggest Upcoming Sale Festival Thanksgiving Days and Black Friday

This year, Thanksgiving and Black Friday are falling consecutively on November 28th and 29th respectfully. While Thanksgiving usually means showing gratitude to your family and friends by exchanging gifts, Black Friday sees people grabbing their favourite products at a discounted price from various retail corporations. 

To celebrate the spirit of Thanksgiving and Black Friday, Boston Airport Express is offering a discount of its own to all of its customers. Starting today, you can avail of a flat 10% discount on all the rides booked with Boston Airport Express, including up and down rides to the airport. The offer is coming into effect starting today and will conclude at the end of November. 

Black Friday Sale: 10% off on our car/taxi service

Thanksgiving Days: Amazing offers and deals on our all rides

Happy Halloween 2019

It is Halloween, spookiest time of the year and we don’t want you to keep calm. Dress up as your favorite character, go out, and figure out ways to give people goosebumps. Halloween is one of the few festivals that has everyone excited. While children are excited for trick or treats, adults find themselves musing out creative ways to scare their peers. Enjoy this spooky season with your friends and family and remember to be safe. Happy Halloween.

halloween celebration 2019

Taxicab Images from Massachusetts – FREE

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Logan Airport Introduces New Ride-Share Plan to JetBlue and Delta

Boston’s Logan International Airport is finally introducing the long-discussed ride-share pickup changes.

The changes will see the current Uber and Lyft pickup lots moving from specific areas near each terminal to a centralised location built inside the airport’s Central Parking Garage.

Passengers passing through Terminal A and C will see the difference first because of the two terminals serving both JetBlue and Delta.

Massport, on Friday, announced a timeline for when the switch will take place.

Starting Monday, October 28, passengers travelling through Terminal A and C, who are planning on using pickup services such as Uber or Lyft, will be picked up at Central Parking Garage.

Terminal A receives Delta and JetBlue, while Terminal C serves JetBlue, Aer Lingus, Silver Airways, Cape Air and TAP. 

From November 4, passengers arriving through Terminal B and E, If they plan on using Uber or Lyft, will be picked up at Central Parking Garage as well.

Terminal B serves American Airlines, Air Canada, Alaska Airlines, Spirit Airlines, Southwest Airlines, United Airlines and Boutique Air, and Terminal E serves all international airlines and all international arrivals in addition to a handful of domestic flights.

On Monday, November 11, all ride-share drop-offs between a timeline of 4 a.m to 10 a.m will move from the upper-level departure curbs to lower level terminal curbs. 

On December 11, Logan Airport is also planning to move all ride-share drop-offs to the central Parking Garage, unless they are between 4 a.m to 10 a.m.

The Logan Airport officials pushed for the changes to alleviate the situation of traffic congestion during peak hours.